Legal

Terms of Service

Last updated: 22 May 2026

These are the terms under which Trellis Digital ("Trellis", "we", "us") provides services to you ("Client", "you"). They apply alongside any signed proposal or quote, which takes precedence if there's a conflict.

1. Services we provide

Trellis provides a single, ongoing service:

Trellis does not offer one-off website builds outside the Care Plan. If a one-off build is what you need, we will refer you to a Kuala Lumpur freelancer on request.

2. Engagement

An engagement begins when both parties accept a written proposal or quote (email confirmation counts). The proposal sets out scope, timeline, deliverables, and fees for that specific engagement. These Terms govern anything the proposal doesn't.

3. Fees and payment

Fees are agreed in writing per engagement. The Onboarding fee is typically split into a deposit (paid before kickoff) and a balance on launch. Care Plan fees are billed monthly in advance, on the first of the month. Payment terms are 14 days from invoice date unless otherwise agreed.

Overdue Care Plan invoices may pause work after written notice. We don't apply late fees as a first response — we'll talk first.

4. Cancellation

The Care Plan runs on an initial 90-day term. After that, you can cancel anytime with 30 days' written notice — 30-day rolling termination. No clawback, no lock-in. You keep the website, the booking system, the files, and all accounts under your name.

If you cancel during the initial 90 days, you owe the remaining months of that initial term unless we agree otherwise in writing.

If you cancel before Onboarding has launched, you keep all work completed and paid for. Unpaid milestones become due on cancellation.

5. Ownership and intellectual property

Once you've paid for it, you own the website — files, design, copy, and all custom assets. We transfer ownership in plain language: no licence-back, no platform lock-in.

Third-party assets (fonts, stock photography, plugins) remain under their respective licences, which we'll surface during the project.

Trellis retains the right to display the work in our portfolio and case studies unless you ask otherwise in writing.

6. Your responsibilities

7. Confidentiality

Anything you share with us in the course of the engagement — business plans, financials, customer data — stays confidential, both during and after the engagement. The same applies to anything we share with you.

8. Limitation of liability

Trellis isn't liable for indirect, consequential, or incidental losses (lost profits, lost data, downtime caused by third parties). Our maximum liability under any engagement is capped at the fees paid for that engagement in the preceding 12 months.

This doesn't limit liability for fraud, gross negligence, or anything that can't legally be limited.

9. Third-party services

Many parts of the work depend on third-party platforms — hosting providers, domain registrars, Google services, booking systems. Outages, policy changes, or failures of these providers are outside our control. We pick reputable ones and act fast when issues come up.

10. Governing law

These Terms are governed by the laws of Malaysia. Any disputes will be resolved in the courts of Kuala Lumpur. We'd much rather solve disagreements over a call.

11. Changes to these terms

We may update these Terms occasionally. The date at the top reflects the latest version. Material changes affecting active engagements will be communicated directly.

12. Contact

Questions about anything above: hello@trellisdigital.my.

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