Terms of Service
These are the terms under which Trellis Digital ("Trellis", "we", "us") provides services to you ("Client", "you"). They apply alongside any signed proposal or quote, which takes precedence if there's a conflict.
1. Services we provide
Trellis offers two services, scoped on a per-client basis:
- Website Build — a one-off engagement to design, build, and launch a custom website.
- Care Plan — an ongoing monthly retainer covering hosting, SEO maintenance, Google Business Profile management, site updates, and reporting. The full scope is detailed at trellisdigital.my/#care.
2. Engagement
An engagement begins when both parties accept a written proposal or quote (email confirmation counts). The proposal sets out scope, timeline, deliverables, and fees for that specific engagement. These Terms govern anything the proposal doesn't.
3. Fees and payment
Fees are agreed in writing per engagement. Website Build fees are typically split into a deposit and a balance on launch. Care Plan fees are billed monthly in advance. Payment terms are 14 days from invoice date unless otherwise agreed.
Overdue Care Plan invoices may pause work after written notice. We don't apply late fees as a first response — we'll talk first.
4. Cancellation
You can cancel the Care Plan anytime with 30 days' written notice. No clawback, no lock-in. You keep the website, the files, and all accounts under your name.
For Website Build engagements, cancellation before launch entitles you to keep any work completed and paid for. Unpaid milestones become due on cancellation.
5. Ownership and intellectual property
Once you've paid for it, you own the website — files, design, copy, and all custom assets. We transfer ownership in plain language: no licence-back, no platform lock-in.
Third-party assets (fonts, stock photography, plugins) remain under their respective licences, which we'll surface during the project.
Trellis retains the right to display the work in our portfolio and case studies unless you ask otherwise in writing.
6. Your responsibilities
- Provide content, brand assets, and decisions in a reasonable timeframe so the project can move.
- Give us access to the accounts and platforms needed to do the work (we'll list these).
- Review and sign off on milestones promptly — we'll specify what counts as "delivered".
7. Confidentiality
Anything you share with us in the course of the engagement — business plans, financials, customer data — stays confidential, both during and after the engagement. The same applies to anything we share with you.
8. Limitation of liability
Trellis isn't liable for indirect, consequential, or incidental losses (lost profits, lost data, downtime caused by third parties). Our maximum liability under any engagement is capped at the fees paid for that engagement in the preceding 12 months.
This doesn't limit liability for fraud, gross negligence, or anything that can't legally be limited.
9. Third-party services
Many parts of the work depend on third-party platforms — hosting providers, domain registrars, Google services, booking systems. Outages, policy changes, or failures of these providers are outside our control. We pick reputable ones and act fast when issues come up.
10. Governing law
These Terms are governed by the laws of Malaysia. Any disputes will be resolved in the courts of Kuala Lumpur. We'd much rather solve disagreements over a call.
11. Changes to these terms
We may update these Terms occasionally. The date at the top reflects the latest version. Material changes affecting active engagements will be communicated directly.
12. Contact
Questions about anything above: hello@trellisdigital.my.
← Back to home