Most businesses get a website built and never hear from their developer again. Something breaks, they panic. SEO slips, they don't notice. Their Google Business sits stale. Trellis is the digital structure that stays — watching, fixing, and improving everything that touches your customer so your business has room to grow.
When someone lands on your site, they decide in seconds whether you're worth their time. Clean design, clear service pages, and an easy booking flow make that decision obvious. Trellis builds the kind of site premium salons, aesthetic clinics, cosmetic dental practices, and spas in KL should have, because first impressions don't get a second chance.
The site is yours. Files, domain, content, hosting — all under your name, none of it locked behind a platform. Switch providers tomorrow if you want. Most clients don't, because Trellis keeps making it worth staying.
I keep my caseload tight so every client works directly with me. No handoffs. No account managers you've never met. Direct line, always.
Tiny text, broken menus, buttons that don't tap right. Your competitors' sites are losing clients daily. Trellis designs for the screen your clients are actually using, so booking feels effortless.
Trellis isn't a build shop. The Onboarding sets up your website, your booking system, and your digital foundation. The Care Plan runs it every month after that. Same operator, same caseload, same line.
Two tiers, both flat-fee. Every line item is in the contract. Essential keeps your digital running. Operating is the tier that brings revenue back through the door — that's the one most KL premium operators end up on.
The foundation. Managed hosting, local SEO, Google Business Profile, monthly site updates, bookings & forms upkeep, performance monitoring, a one-page report, and a direct line to me. Eight things, every month, never an excuse.
Everything in Essential, plus the work that brings revenue back: the Reactivation Engine, WhatsApp Business managed, no-show recovery, a monthly newsletter, a monthly SEO sprint, a quarterly strategy call, a two-page report with industry intel digest, AI-drafted review responses, and — for cosmetic dental — an MDA/MMC compliance overlay.
Everything in Operating, coordinated across 2–4 outlets. Cross-location SEO & GBP, consolidated reporting, CRM segmentation across the brand, photography briefing, vendor management, bi-monthly strategy call. RM 900 per additional outlet.
17 line items across Essential, Operating, and Multi-outlet — expanded with what each actually covers, the onboarding that comes before, and the Care Plan FAQ.
The thing nobody else at our tier offers. Most agencies bolt on Aoikumo, Fresha, or Senna and bill you for the privilege.
Your booking lives on your own domain — customers book at salon.com/book, not on someone else's brand. Included in the Care Plan, so no third-party software fees on top of your retainer (saves roughly RM 150–400/mo vs Aoikumo for salons, RM 800–3,500/mo vs Senna for cosmetic dental). And it's custom-built per workflow — a salon books a stylist, a dental practice books a chair + procedure + assistant, a spa books a room, every vertical gets its own admin.
How it works, what it ships with, how your data stays yours, and the compliance + security model. With a live demo tenant you can poke at.
Every Operating-tier monthly report is two pages. Page one: your numbers. Page two: what just shifted in your niche in KL — Aoikumo and Senna releases, MDA bulletins, new openings in your postcode, what the high-performing competitor down the road did that you didn't. The intel an in-house head of marketing would put together. You're outsourcing it.
Three of the salons in our network are already evaluating. Doesn't change your stack — but worth knowing what your stylists may ask about. Comparison vs your in-house reactivation flow attached on page 3 of the appendix.
Existing watermark format remains compliant until 1 Dec 2026. New guidance attached. We've flagged the three Instagram posts in your gallery that fall under the new spec — drafts re-shot for your approval this Friday.
Competitive density on Jalan SS21 just shifted measurably. Two are price-led; one is positioned premium. GBP comparisons + signage photos in appendix B. Recommendation: refresh your "what makes us different" page within 30 days.
Their post-treatment review prompt analysed — they send a WhatsApp with a one-tap review link 24 hours after the appointment, not 7 days. We've drafted the same flow for your booking system; live next month if you say go.
Deposit-collection module live across all your services. WhatsApp confirmation lag dropped from 24h → 11 min. No action needed — already on.
Every tier starts with the one-time Onboarding, then runs monthly. Nothing else billed unless we agree to it on a call.
For single-location operators not yet running paid acquisition or reactivation — the digital ground stays in place while you focus on the floor.
Premium operators serious about growth. The work that brings revenue back through the door, not just keeps the lights on.
New to working with a digital partner? Ask about our 90-day proof window.
2–4 outlet groups. One operator coordinating digital across the whole brand, not a separate retainer per location.
Founding partnerships available — first 2 clients receive a reduced rate in exchange for a case study, a testimonial, and 2 peer introductions. Time-limited; ends when those two seats fill.
No discovery phases. No disappearing acts. Just a straightforward process from first conversation to long term care.
Thirty minutes. We learn about your business, your clients, and what you actually need. Honest fit. If we're not right for you, we'll say so.
Trellis keeps you in the loop from day one. Regular updates, clear communication, and nothing ships without your sign off.
Trellis takes your site and booking system live. Hosting, analytics, and SEO foundations all wired up. You get clean files, full access, and a site that's ready for clients from day one — then the Care Plan picks up.
Once you're live, Trellis stays. Monthly check-ins, hosting, security, SEO, updates, and a direct line to me. The structure your business needs to keep growing.
No shortcuts.
Trellis exists because most independent businesses get a website built and then get forgotten. Dead sites, invisible on Google, no email follow-up, and no one to call about it. That is the problem Trellis is built to solve for premium salons, aesthetic clinics, cosmetic dental practices, and spas in KL — not just the website at launch, but the whole digital side, long term.
I am Yuen Jou Lim. My background is in Information Management for Business at UCL School of Management — a programme built around the intersection of technology, business systems, and analytics. That means I approach your digital presence the way a business owner does. Not just what looks good, but what drives bookings, improves search visibility, and actually brings clients through the door.
For cosmetic dental clinics, I have read the MDA Code of Professional Conduct, the MDA Advertising guidance, the MOH Healthcare Advertising Guidelines (MAB 3.2023), and the MMC code in full — so every post, page, and ad runs through a real compliance lens before it ships. Most KL agencies don't even know the rules exist.
Every client I take on gets me directly. I scope it, I build it, and I am the one who picks up when something needs fixing. Trellis keeps the caseload intentionally tight so that never changes. Not a handoff. The long-term structure your business grows on.
Straight answers to the questions that come up most on first calls.
Most builds run four to six weeks from kickoff to launch. Faster if your brand, copy, and photos are ready; slower if we're shaping those alongside the build. You get a clear timeline after the discovery call.
You do. The files, the domain, the hosting account — all under your name. If you ever want to leave, you can take everything with you. Most clients stay because Trellis keeps making it worth staying.
Two tiers. Essential covers managed hosting, local SEO, Google Business Profile management with 24-hour review responses, monthly site updates, bookings and forms upkeep, a one-page monthly report, and a direct line. Operating adds the work that brings revenue back through the door: the Reactivation Engine (monthly lapsed-customer campaigns with attributed revenue), WhatsApp Business managed (10-template library + broadcasts), no-show recovery (deposit collection + reminders + waitlist auto-fill), a monthly newsletter, a monthly SEO sprint, a quarterly strategy call, a two-page report with an industry intel digest, AI-drafted review responses, and an MDA/MMC compliance overlay for dental clients. The full breakdown is in the Care Plan section above.
No. Trellis is built for ongoing partnerships, not one-off projects. The Onboarding fee builds your website and booking system — but it's the start of a Care Plan, not a standalone product. If you only want a one-off build with no ongoing relationship, I'm happy to refer you to a KL freelancer who does excellent work on that model. Email me and I'll make the intro.
Yes. After the initial 90 days, the Care Plan moves to 30-day rolling termination — give 30 days' notice anytime. No lock-in, no clawback. Your site, your data, your booking system, and your accounts come with you. The intent is for you to stay because it's working, not because you're stuck.
Trellis focuses on Kuala Lumpur and the Klang Valley because local SEO works best when you actually know the area. Businesses elsewhere in Malaysia are taken on case by case, especially multi-outlet brands where a single operator running the digital side makes sense.
Bigger agencies hand you off — strategist to designer to PM to junior. Trellis stays solo on purpose. You get the founder, every meeting, every fix, every report.
And five other things they don't do at our tier:
Yes — this is the wedge most KL agencies don't have. We have read the full MDA Code of Professional Conduct, the MDA Advertising guidance, the MOH Healthcare Advertising Guidelines (MAB 3.2023), and the MMC Code of Professional Conduct.
Every piece of dental content — site copy, GBP posts, Google Ads landing pages, Instagram captions, before/after galleries — runs through a documented compliance checklist before publish. Draft captions and landing-page copy are sent to the clinic for sign-off before anything goes live.
We position you as a digital partner who knows the rules — not as a legal advisor. If an MDA letter ever arrives, your own counsel handles it. Our job is making sure it never has reason to.